Please follow our SIZE GUIDE carefully and make sure of accurate measurements. If you are still not sure, you can always consult with us at bark@woofessential.com for any sizing questions before you place the order.

Unfortunately, no, WOOFESSENTIAL is big dogs ONLY. Our smallest size has a 23-inch back length, which is for medium-sized dogs, like Border Collies.

Our sizes may cover some giant breeds, it all depends on the actual measurements of your dog. We will consider adding larger sizes if there are demands.

If sizes fall in between, you can go with the smaller size for a snug fit or the larger size for a relaxed fit.

We process the order in 1-2 business days and ship out the order by using standard shipping, which takes 3-4 business days in transit.

Free Shipping Over $50, a flat $6.99 shipping fee for orders less than $50.

For now, we ship to 51 states in the US. (Alaska and Hawaii included)

We can do that by using the USPS shipping service.

Please find our SHIPPING & DELIVERY policy for more information.

We aim to process and send your order as soon as possible. This means that once you have placed an order, we are unable to make any changes or cancel the order. You can return the order later for a refund. We highly recommend contacting us if you have questions regarding any of our products before placing the order.

We work hard to get your order out in 1-2 business days.

Once your order has been shipped, we'll send you an email notification with a tracking number. You can then use that number to track your order on the carrier's website.

You can always return the incorrect or defective order for free. Please inspect your order upon receipt and contact us at bark@woofessential.com immediately if the item(s) is defective, damaged, or sent wrong, so that we may evaluate the issue and make it right.

Yes. Eligible items can be returned within our return window if they are unused and in re-sellable condition. To start a return, contact us at bark@woofessential.com or reply to your order confirmation email with your request.

To be eligible for return, items must be unused and in re-sellable condition. We recommend trying products indoors only. Items that show signs of outdoor use may not be eligible for a full refund.

Send us a return request first, and when it's approved, use the return label we send you to ship your item(s) back to us. Find more information in our RETURN & EXCHANGE policy.

For returns, considering the specific nature of dog apparel and gear, which often cannot be resold once used, we apply a one-time flat restocking fee per order: $5 for bandanas, $6 for cooling collections, $8 for raincoats, packs, belts, and leashes, and $10 for jackets and suits. This fee contributes to covering shipping, handling, and restocking costs. Nonetheless, should you receive an item with manufacturing defects or an incorrect item, we will waive this fee.

Due to hygiene reasons, waste bag carriers are not eligible for return or exchange unless they arrive damaged or defective. If there is an issue with your item, please contact us and we will make it right.

If we don't see any indication that the item is on its way 14 business days after we send you the return label, we may close the return.

We will notify you once we've received and inspected your return to let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please allow up to 2 billing cycles for the credit to appear on your credit card statement.

Yes, and exchanges are handled in two separate transactions: Follow our return process to return the item(s) you have. Once the return is accepted, make a separate purchase for the new item. This is the fastest way to ensure you get what you want. Please note that certain items, such as waste bag carriers, are not eligible for exchange unless defective.

Please find our RETURN & EXCHANGE policy for more information.

We accept…

100%, WOOFESSENTIAL is PCI compliant, which means we will keep your payment info and business data safe. The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information.

You can directly send emails to us at bark@woofessential.com. We strive to return all inquiries within 24-48 hours during business days. Leave a message via "Contact Us" or "Chat with Us" on the website, and we will get back to you as soon as possible. Follow our social media channels and send us a DM.

Yes! We are always on the lookout for creative owners and cute pups who want to form a partnership with our brand. If you're interested, please reach out to us on social media or send us a message at bark@woofessential.com.

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