RETURNS & EXCHANGE
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Returns & Exchanges
Didn't fit? Not what you hoped? Request a return within 14 days of delivery. Exchanges are free.
Buying a coat or suit? Two minutes with a soft tape saves you a trip to the post office. Measure back length and chest before you order, and reach out if you're unsure.
Size guideEligibility
What can be returned
An eligible return must meet all of the criteria in the green card.
✓We'll gladly take it back if…
- You request it within 14 days of delivery (7 days for items on sale), and we accept the request.
- It's new and re-sellable, in its original packaging. Trying on for size indoors is okay.
- It's clean: no dirt, dog hair, urine or odor.
- It was bought on woofessential.com.
✕We can't accept…
- Items used outdoors, altered, washed, damaged, chewed or abused.
- Items marked “final sale”: no returns, exchanges or refunds.
- Waste bag carriers, for hygiene reasons, unless they arrive damaged or defective.
- Items sent back without first requesting a return.
Bandana accessories (bow tie, bandana without the bow tie): contact us to return or exchange. All returns are subject to inspection, and refunds depend on the item's condition. Wrong item or a manufacturing defect? You can always return it: inspect your order on arrival and email bark@woofessential.com right away so we can make it right.
How it works
Start a return in five steps
Click the profile icon in the store's navigation, or log in to your account.
- Log inEnter your email and click Continue.
- Enter the codeCopy the six-digit code from the email we send you.
- Pick the orderClick the order and select the items to return.
- Tell us whyChoose a reason and add a note. Want a swap? Write the new size here.
- Request returnOnce approved, you get an email with a prepaid label and instructions.
Ship it back
- Print the shipping label.
- Pack your return item(s) so they're protected in transit.
- Attach the label and hand it to the carrier shown on it.
- Track your return with the tracking number.
Drop it off within 7 days of getting your label. If a label isn't scanned within 14 business days, the return may expire and be canceled.
Return address
PO Box 97877
Raleigh, NC 27624
Wrong size?
Three ways to exchange
Ask for it in your return form
- Write the new size or item in the Return reason box.
- We email a prepaid label. As soon as your original arrives, we ship the new one.
Message us
- Chat on our website, the contact form, email or any of our social DMs.
- Tell us your order and the size you want. We handle the rest.
Return and reorder
- Send the item back through the normal return process.
- Once your return is accepted, place a new order for the size you want. It ships right away.
Refunds
Fees and refund timing
One-time restocking fee per order
Used dog gear often can't be resold, so refunds carry a flat fee to cover inspection, shipping and repackaging. Several items? The highest rate applies once.
| Item | Fee |
|---|---|
| Bandanas, beanies | $5 |
| Cooling gear (gaiters, sheets, headbands) | $6 |
| Raincoats, bags, belts, leashes | $8 |
| Jackets and suits | $10 |
Waived for manufacturing defects or a wrong item. Original shipping charges are non-refundable.
After you ship
- We receive and inspect itand email you whether the refund is approved.
- Refund within 10 business daysto your original payment method, minus the restocking fee.
- Your bank posts itwhich can take up to 2 billing cycles on a credit card.
- Nothing after 15 business days?Email bark@woofessential.com.
Items that don't meet this policy may get a reduced refund. You're responsible for packing returns well; items damaged in transit may also get a reduced refund.
Fine print
Special items
Cooling productsNeck gaiters, headbands, cooling sheets⌄
Returned cooling items must be dry, unused and re-sellable.
- Items that look wet, wrung out, worn, or show signs of skin contact (odor or hair) may not get a full refund.
- Lightly used or activated items may get a partial refund (50–85%) after inspection.
- Items that can't be resold (soaked fabric, strong odor, heavy wrinkles) may be declined.
Tip: try cooling items on dry and indoors, without wetting them or wearing them for long.
Waste bag carriersFinal sale for hygiene reasons⌄
We don't accept returns or exchanges on waste bag carriers unless they arrive damaged or defective. If yours does, contact us right away and we'll make it right.
Items bought on sale7-day window, refund at the discounted price⌄
Return window: 7 days from delivery. Items must be unused, in original packaging, with a valid receipt.
Refund amount: the discounted price you paid. For “Buy X, get XX% off” deals, we work out each item's share:
Final sale items can't be returned, exchanged or refunded.
Still not sure?
Questions about a return or a size swap? Ask us before you ship.