Refund policy

Didn't fit? Not what you hoped? Request a return within 14 days of delivery. Exchanges are free.

14 days from delivery to request a return (7 days for items on sale).
Free exchanges. No restocking fee when you swap.
$5–10 one-time restocking fee per order on refunds.
10 business days to refund your original payment after inspection.

Buying a coat or suit? Two minutes with a soft tape saves you a trip to the post office. Measure back length and chest before you order, and reach out if you're unsure. See our Size guide.

What can be returned

An eligible return must meet all of the following criteria.

We'll gladly take it back if…

You request it within 14 days of delivery (7 days for items on sale), and we accept the request.
It's new and re-sellable, in its original packaging. Trying on for size indoors is okay.
It's clean: no dirt, dog hair, urine or odor.
It was bought on woofessential.com.

We can't accept…

Items used outdoors, altered, washed, damaged, chewed or abused.
Items marked “final sale”: no returns, exchanges or refunds.
Waste bag carriers, for hygiene reasons, unless they arrive damaged or defective.
Items sent back without first requesting a return.

Bandana accessories (bow tie, bandana without the bow tie): contact us to return or exchange. All returns are subject to inspection, and refunds depend on the item's condition. Wrong item or a manufacturing defect? You can always return it: inspect your order on arrival and email bark@woofessential.com right away so we can make it right.

Start a return in five steps

Click the profile icon in the store's navigation, or log in to your account.

Log in. Enter your email and click Continue.
Enter the code. Copy the six-digit code from the email we send you.
Pick the order. Click the order and select the items to return.
Tell us why. Choose a reason and add a note. Want a swap? Write the new size here.
Request return. Once approved, you get an email with a prepaid label and instructions.

Request first, ship second. Items sent back without a return request will not be accepted.

Ship it back

Print the shipping label.
Pack your return item(s) so they're protected in transit.
Attach the label and hand it to the carrier shown on it.
Track your return with the tracking number.

Drop it off within 7 days of getting your label. If a label isn't scanned within 14 business days, the return may expire and be canceled.

Return address: WOOFESSENTIAL, LLC, PO Box 97877, Raleigh, NC 27624

Three ways to exchange

Ask for it in your return form (easiest). Write the new size or item in the Return reason box. We email a prepaid label. As soon as your original arrives, we ship the new one.
Message us (we do it for you). Chat on our website, the contact form, email or any of our social DMs. Tell us your order and the size you want. We handle the rest.
Return and reorder (fastest). Send the item back through the normal return process. Once your return is accepted, place a new order for the size you want. It ships right away.

Exchange is free. No restocking fee on exchanges. Waste bag carriers can't be exchanged unless defective.

Fees and refund timing

One-time restocking fee per order. Used dog gear often can't be resold, so refunds carry a flat fee to cover inspection, shipping and repackaging. Several items? The highest rate applies once.

Bandanas, beanies: $5
Cooling gear (gaiters, sheets, headbands): $6
Raincoats, bags, belts, leashes: $8
Jackets and suits: $10

Waived for manufacturing defects or a wrong item. Original shipping charges are non-refundable.

After you ship

We receive and inspect it and email you whether the refund is approved.
Refund within 10 business days to your original payment method, minus the restocking fee.
Your bank posts it, which can take up to 2 billing cycles on a credit card.
Nothing after 15 business days? Email bark@woofessential.com.

Items that don't meet this policy may get a reduced refund. You're responsible for packing returns well; items damaged in transit may also get a reduced refund.

Special items

Cooling products (neck gaiters, headbands, cooling sheets). Returned cooling items must be dry, unused and re-sellable.

Items that look wet, wrung out, worn, or show signs of skin contact (odor or hair) may not get a full refund.
Lightly used or activated items may get a partial refund (50–85%) after inspection.
Items that can't be resold (soaked fabric, strong odor, heavy wrinkles) may be declined.

Tip: try cooling items on dry and indoors, without wetting them or wearing them for long.

Waste bag carriers (final sale for hygiene reasons). We don't accept returns or exchanges on waste bag carriers unless they arrive damaged or defective. If yours does, contact us right away and we'll make it right.

Items bought on sale (7-day window, refund at the discounted price).

Return window: 7 days from delivery. Items must be unused, in original packaging, with a valid receipt.
Refund amount: the discounted price you paid. For “Buy X, get XX% off” deals, we work out each item's share. Example: Buy 2, get 25% off. You paid $133.50 for two $89 items. Each item's price is $89 ÷ 1.333 = $66.75. Return one, get back $66.75.
Final sale items can't be returned, exchanged or refunded.

Questions?

Questions about a return or a size swap? Ask us before you ship: Contact us or email bark@woofessential.com. Full details with pictures are on our Returns & Exchanges page.